To meet these challenges, SLEEQ implemented Sales Cloud and Service Cloud, unifying processes, enabling better customer insights, and creating a foundation for sustainable growth.
Key goals:
Modernise sales and service systems
Improve operational efficiency and transparency
Reduce manual effort through automation
Enhance customer service experience
Build a scalable Salesforce platform for the future
Implemented Sales Cloud to standardise sales processes and improve pipeline visibility
Deployed Service Cloud to centralise case management and customer interactions
Automated workflows for faster resolution of customer requests
Created role-based dashboards for sales and service teams
Introduced best practice templates to simplify adoption and ensure consistency
Altus achieved measurable improvements across sales and service operations, with greater efficiency and customer satisfaction.
Highlights
Streamlined sales processes with improved pipeline management
Centralised customer service through Service Cloud case management
Improved efficiency with automation reducing manual admin work
Enhanced customer engagement with better visibility of interactions
Sustainable growth supported by scalable Salesforce solutions