Ricoh South Pacific accelerates Salesforce success with a configuration-first approach

Ricoh South Pacific, a leader in workplace technology and services, needed a Salesforce delivery model that balanced speed with sustainability. With multiple business units and a complex service environment, the challenge was to simplify execution while ensuring that solutions were easy to adopt and scale.

SLEEQ partnered with Ricoh to introduce a configuration first approach that prioritised out of the box Salesforce functionality before moving to custom development. This approach reduced complexity, accelerated delivery, and gave Ricoh’s teams the confidence to get the most out of Salesforce.

Key goals:

• Standardise Salesforce delivery across business units

• Prioritise configuration over custom build to avoid unnecessary complexity.

• Accelerate deployment cycles while maintaining quality

• Enable scalable Salesforce capability growth

project EXECUTION

• Introduced a configuration first delivery framework aligned to Salesforce best practice

• Streamlined service processes across multiple Ricoh business units

• Minimised custom code and focused on adaptability, reducing future maintenance effort

• Designed role-based dashboards and reports for visibility and decision-making

• Delivered enablement and training for Ricoh teams to ensure adoption and self-sufficiency

RESULTS

Ricoh South Pacific now operates on a simplified, scalable Salesforce model powering both sales and service excellence.

By prioritising configuration first, SLEEQ accelerated delivery timelines, simplified adoption, and delivered immediate value to business users.

Highlights:

• 50% faster deployments: New Salesforce capability rolled out in weeks, not months

• 80% higher adoption: Business units embraced a consistent Salesforce model at 

  scale

• Consistency at enterprise level: Standardised practices across multiple units, reducing duplication and complexity

• Scalable foundation: Flexible framework supports ongoing growth and new use cases without major rework

• Smarter decision-making: Role-based dashboards give leaders real-time visibility and insights

• Improved customer experience: Sales and service teams resolve issues faster with streamlined workflows

 “SLEEQ has been the perfect partner for our Salesforce journey. They consistently deliver value for money, combine deep technical expertise with a long-term commitment to our success, and are always accessible when we need them.”

- Shiv Narayan, CEO, Ricoh South Pacific 

BUSINESS IMPACT

By adopting a Salesforce configuration-first approach, Ricoh South Pacific accelerated delivery, simplified adoption, and built a scalable foundation for growth. The consistent delivery framework enables rapid rollout of new Salesforce releases with minimal rework, while enhancing customer experience and supporting future innovation. This blueprint now serves as a model for other global enterprises looking to scale Salesforce sustainably.