Altus transforms sales and customer service systems with SLEEQ

Altus is a leading provider of aluminium extrusion and window systems in New Zealand. With a complex sales process and customer service challenges, the organisation needed a modern Salesforce solution to streamline operations and improve the customer experience.

To meet these challenges, SLEEQ implemented Sales Cloud and Service Cloud, unifying processes, enabling better customer insights, and creating a foundation for sustainable growth.

Key goals:

• Modernise sales and service systems

• Improve operational efficiency and transparency

• Reduce manual effort through automation

• Enhance customer service experience

• Build a scalable Salesforce platform for the future

project EXECUTION

• Implemented Sales Cloud to standardise sales processes and improve pipeline visibility

• Deployed Service Cloud to centralise case management and customer interactions

• Automated workflows for faster resolution of customer requests

• Created role-based dashboards for sales and service teams

• Introduced best practice templates to simplify adoption and ensure consistency

RESULTS

Altus achieved measurable improvements across sales and service operations, with greater efficiency and customer satisfaction.

Highlights

• Streamlined sales processes with improved pipeline management

• Centralised customer service through Service Cloud case management

• Improved efficiency with automation reducing manual admin work

• Enhanced customer engagement with better visibility of interactions

• Sustainable growth supported by scalable Salesforce solutions