SLEEQ partnered with Ricoh to introduce a configuration first approach that prioritised out of the box Salesforce functionality before moving to custom development. This approach reduced complexity, accelerated delivery, and gave Ricoh’s teams the confidence to get the most out of Salesforce.
Key goals:
Standardise Salesforce delivery across business units
Prioritise configuration over custom build to avoid unnecessary complexity.
Accelerate deployment cycles while maintaining quality
Enable scalable Salesforce capability growth
Introduced a configuration first delivery framework aligned to Salesforce best practice
Streamlined service processes across multiple Ricoh business units
Minimised custom code and focused on adaptability, reducing future maintenance effort
Designed role-based dashboards and reports for visibility and decision-making
Delivered enablement and training for Ricoh teams to ensure adoption and self-sufficiency
Ricoh South Pacific now operates on a simplified, scalable Salesforce model powering both sales and service excellence.
By prioritising configuration first, SLEEQ accelerated delivery timelines, simplified adoption, and delivered immediate value to business users.
Highlights:
50% faster deployments: New Salesforce capability rolled out in weeks, not months
80% higher adoption: Business units embraced a consistent Salesforce model at
scale
Consistency at enterprise level: Standardised practices across multiple units, reducing duplication and complexity
Scalable foundation: Flexible framework supports ongoing growth and new use cases without major rework
Smarter decision-making: Role-based dashboards give leaders real-time visibility and insights
Improved customer experience: Sales and service teams resolve issues faster with streamlined workflows
“SLEEQ has been the perfect partner for our Salesforce journey. They consistently deliver value for money, combine deep technical expertise with a long-term commitment to our success, and are always accessible when we need them.”
- Shiv Narayan, CEO, Ricoh South Pacific
By adopting a Salesforce configuration-first approach, Ricoh South Pacific accelerated delivery, simplified adoption, and built a scalable foundation for growth. The consistent delivery framework enables rapid rollout of new Salesforce releases with minimal rework, while enhancing customer experience and supporting future innovation. This blueprint now serves as a model for other global enterprises looking to scale Salesforce sustainably.